ROLE OVERVIEW
Technology support and operational delivery.
Merit Consulting provides economic research and management consultancy to private enterprises and government organizations. The role combines systems support, web operations, and infrastructure reliability.
Planning and operations
- Assisted with client project-management policies and procedures.
- Contributed to IT department operational planning.
- Maintained, configured, and supported computer systems, network servers, and virtualization.
Infrastructure and support
- Installed and upgraded components and software while supporting automation processes.
- Troubleshot hardware and software issues, documented resolutions, and assessed impact.
- Performed backup operations and supported data protection and disaster-recovery processes.
Web, email, and security
- Updated website content, DNS records, and staff email accounts.
- Installed and maintained web and email servers, including secure email delivery controls.
- Monitored server performance, uptime, and security; managed domains and deployments.